Supercharge Zendesk with AI-Driven Automation

Automate repetitive tasks, surface relevant answers, and empower your team to focus on high-value interactions—right within Zendesk.

Key Features

Powerful AI Capabilities for Zendesk

Everything you need to supercharge customer support and streamline workflows in Zendesk

Instant Answers

Provide immediate answers from your knowledge base, tickets, and customer history directly within Zendesk.

Workflow Automation

Automate repetitive support tasks like ticket routing, status updates, escalations, and follow-up reminders effortlessly.

Smart Contextual Understanding

Advanced NLP understands customer queries, intent, and support history to deliver natural, accurate responses in Zendesk.

Seamless Integrations

Connect with 50+ tools including Slack, Salesforce, Jira, Gmail, and more for unified customer support workflows.

Enterprise Security

Built with enterprise-grade security including SOC 2 Type II, AES-256 encryption, GDPR compliance, and role-based access control for Zendesk data.

Analytics & Insights

Track ticket resolution time, agent performance, customer satisfaction scores, and optimize your support operations with Zendesk analytics.

Use Cases

How Businesses Leverage CodimAi in Zendesk

Customer Support

Resolve tickets faster by automating FAQs, routing issues to the right department, and providing instant chat support inside Zendesk Support Suite.

  • 24/7 automated responses
  • Intelligent ticket routing
  • Knowledge base integration
  • Seamless escalation to agents

Agent Productivity

Boost agent efficiency by automating repetitive tasks, suggesting replies, and reducing resolution time in Zendesk Agent Workspace.

  • AI-suggested responses
  • Automatic categorization & tagging
  • Reduced handling time
  • Workload balancing

Self-Service & Automation

Empower customers with AI chatbots, automated ticket updates, and guided troubleshooting inside Zendesk Guide.

  • AI-powered chatbots
  • Ticket status notifications
  • Self-service troubleshooting
  • Integrated help center

Reporting & Insights

Get real-time analytics with AI dashboards tracking agent performance, ticket volume, customer satisfaction, and SLA compliance in Zendesk Explore.

  • Real-time support dashboards
  • Customer satisfaction tracking
  • Ticket resolution metrics
  • SLA monitoring & compliance

How Super Agent Works

Three simple steps: Add your Zendesk channels, add LLM apps, and connect. Super Agent forwards messages from Zendesk to your LLM apps and relays the generated answers back to the conversation thread.

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1
Add Zendesk Channels

Select the Zendesk channels (Support, Chat, Messaging, or Talk) where you want Super Agent to provide intelligent assistance.

2
Add LLM Apps

Connect your preferred Large Language Model applications to power AI-driven ticket replies and customer conversations.

3
Connect & Deploy

Super Agent seamlessly forwards tickets and chats to LLM apps and delivers intelligent answers directly in your Zendesk threads.

Boost Your Team with Super Agent

Experience Seamless AI Integration and Unmatched Efficiency

Lead the Innovation

Reduce response time significantly and enhance client satisfaction. Empower your teams to work smarter and deliver results faster.

Bring Your AI Ideas for Work to Life

Build an AI assistant that seamlessly integrates into your Zendesk workflow in just one day—no engineering support needed.

Share Your AI with Your Team

Get exactly what your team needs with flexible pricing—pay for AI access for the entire Zendesk team, not per individual member.

Zendesk Interface Demo
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Seamlessness

AI Where Your Team Already Works

Super Agent's AI assistants operate directly within Slack, Teams, Discord, and other platforms—eliminating the need to switch between tabs or learn new interfaces. Experience faster, more efficient work within the tools your team uses daily.

Slack
Discord
GitHub
Zendesk

Integration Dashboard
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Capability

AI Learns and Acts Like Your Team

These intelligent agents learn from your conversations, documents, feedback, and seamlessly integrate with over 2,700+ applications, including Google Drive, Salesforce, and Notion. Whether answering questions or managing follow-ups, they handle everything efficiently.

Explore All Integrations

AI Workflow Demo
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Smart Delegation

AI Knows What to Take Off Your Plate

Super Agent intelligently identifies patterns in your workflow and proactively suggests tasks it can handle—from sending updates and reminders to managing repetitive inquiries. Stop searching for opportunities to delegate; let the AI assistance come directly to you.

Automatic task identification
Smart reminders & follow-ups
Repetitive query management
Workflow pattern recognition

Launch Your AI Effortlessly and Connect it Everywhere

Forget the hassle of integration. Boost teams with instant AI.

Get Started